Important Information

• Order cutoff: 4 :00 p.m.
• Processing time: 0–3business days (Monday–Friday)
• Delivery time: approx . 3–5 business days (Monday–Friday)
• Free shipping: on all orders

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Shipping Process

Once your order has been placed, you will receive aconfirmation email confirming that we have begun processing it.
Processing typically takes0–3 business days ( Monday–Friday).

Once processing is complete, your order will be shipped viaDHL, and you’ll receive ashipping confirmation with tracking information.
Delivery usually takes 3–5 business days ( Monday–Friday).

We’re pleased to offer free shipping on all orders within Germany.

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Delays

Your order should arrive within3–8 business days ( Monday–Friday).
In rare cases,minor delays may occur due to holidays, weather conditions, high order volume, or unforeseen circumstances.

Please allow up to3 additional business days before contacting us.
If your order still hasn’t arrived by then, please email us at
📧 support@kleinerdenker.com – we’ll address your concern immediately.

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Cancellations

If you’d like to cancel your order, please contact usas soon as possible at
📧 support@kleinerdenker.com.

Unfortunately, once your order has been processed, we canno longer guarantee a cancellation.

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Damaged or Incorrect Items

If you have accidentally received damaged or incorrect items, we sincerely apologize for the inconvenience.
Please email us a photo of the issue at
📧 support@kleinerdenker.com.

We will review the case immediately and ensure that you receive thecorrect item in perfect condition.

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Contact

Need help? We’re here for you

Customer Service Hours:
Monday – Friday: 9:00 a.m. – 5:00 p.m.

Contact Information:
Email: support@kleinerdenker.com
Contact form: Click here

Mai-Group International Limited

RM03, 24th Floor, Ho King Commercial Center, 2–16 Fayueng Street, Mong Kok, Hong Kong

Company number: 79874438