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Refund policy

Key Details

  • Return Period: 30 days from the delivery date

  • Restocking Fee: None

  • Refund Processing Time: Up to 7 days after receipt and inspection of the returned items

  • Return Shipping Costs: To be borne by the customer

  • Exchanges: Accepted (within 30 days, unworn and in original condition)

  • Note: Your statutory rights (e.g., legal right of withdrawal) remain unaffected by these regulations.

Return Process (Step-by-Step)

  1. Contact Us: Write to support@kleinerdenker.com (please include your order number and the items you wish to return) or use our contact form.

  2. Prepare the Return: Securely pack the items. All products must be unused, unworn, in their original packaging, and with all tags attached.

  3. Shipping: Ship the package at your own expense to our business address listed below. We highly recommend using a trackable shipping service and keeping your proof of postage.

  4. Receipt & Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund based on the conditions below.

Refunds

  • Refunds will be credited automatically to your original method of payment.

  • Depending on your payment provider or bank, it may take up to 7 days for the refund to be officially posted after our confirmation.

  • No restocking fees will be charged.

  • If items show signs of use, damage, or are missing original tags/packaging, a reasonable deduction may be made from your refund amount to reflect the loss of value.

Exchanges Would you like to exchange an item for a different size or color?

  • Please contact us at support@kleinerdenker.com or use our contact form, and we will guide you through the exchange process.

  • Requirements for an exchange: The item must be unused, unworn, complete, and returned within 30 days from the delivery date.

Cancellations

  • If you wish to cancel an order, please contact us as early as possible at support@kleinerdenker.com or via our contact form.

  • Once an order has already been processed or shipped, we can no longer guarantee a cancellation.

Damaged or Incorrect Items If you have received a damaged or incorrect item, we sincerely apologize for the inconvenience.

  • Please email photos of the item along with your order number to support@kleinerdenker.com. We will review your case immediately and arrange for a replacement or a full refund, depending on the situation.

Contact Us
Do you need help? We are here for you.

Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM

Contact Information:
Email: support@kleinerdenker.com
Contact Form: [Click here]

Estimated Response Time: Within 24 hours

Business Address:
Unit 113, 11/F, Peninsula Centre
70 Mody Road, Tsim Sha Tsui
Kowloon
Hong Kong