Shipping policy
Key Information
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Order Cut-off Time: 4:00 PM
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Handling Time: 0–3 business days (Monday – Friday)
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Transit Time: approx. 3–5 business days (Monday – Friday)
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Free Shipping: on all orders
Shipping Process
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Once your order has been placed, you will receive a confirmation email verifying that we have begun processing it.
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Processing typically takes 0–3 business days (Monday – Friday).
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Upon completion of processing, your order will be shipped via DHL, and you will receive a shipping confirmation with a tracking number.
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Delivery time is typically 3–5 business days (Monday – Friday).
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We are pleased to offer free shipping on all orders within Germany.
Delays
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Your order should arrive within 3–8 business days (Monday – Friday).
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In rare cases, slight delays may occur due to holidays, weather conditions, high order volume, or unforeseen circumstances.
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Please allow up to 3 additional business days before contacting us.
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If your order has still not arrived after this time, please write to us at support@kleinerdenker.com – we will attend to your request immediately.
Cancellations
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If you wish to cancel your order, please contact us as early as possible at support@kleinerdenker.com.
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Once your order has already been processed, we can unfortunately no longer guarantee a cancellation.
Damaged or Incorrect Items
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If you have received damaged or incorrect items by mistake, we sincerely apologize for the inconvenience.
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Please send us a photo of the issue via email to support@kleinerdenker.com.
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We will review the case immediately and ensure that you receive the correct item in perfect condition.
Contact Us Do you need help? We are here for you.
Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM
Contact Information:
Email: support@kleinerdenker.com
Contact Form: [Click here]
Estimated Response Time: Within 24 hours
Business Address:
Unit 113, 11/F, Peninsula Centre
70 Mody Road, Tsim Sha Tsui
Kowloon
Hong Kong
