Shipping policy

Key Information

Shipping Process

Once your order has been placed, you will receive a confirmation email verifying that we have begun processing it.
Processing typically takes 0–3 business days (Monday – Friday).
Upon completion of processing, your order will be shipped via DHL, and you will receive a shipping confirmation with a tracking number.
Delivery time is typically 3–5 business days (Monday – Friday).
We are pleased to offer free shipping on all orders within Germany.

Delays

Your order should arrive within 3–8 business days (Monday – Friday).
In rare cases, slight delays may occur due to holidays, weather conditions, high order volume, or unforeseen circumstances.
Please allow up to 3 additional business days before contacting us.
If your order has still not arrived after this time, please write to us at support@kleinerdenker.com – we will attend to your request immediately.

Cancellations

If you wish to cancel your order, please contact us as early as possible at support@kleinerdenker.com.
Once your order has already been processed, we can unfortunately no longer guarantee a cancellation.

Damaged or Incorrect Items

If you have received damaged or incorrect items by mistake, we sincerely apologize for the inconvenience.
Please send us a photo of the issue via email to support@kleinerdenker.com.
We will review the case immediately and ensure that you receive the correct item in perfect condition.

Contact Us Do you need help? We are here for you.

Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM

Contact Information:
Email: support@kleinerdenker.com
Contact Form: [Click here]

Estimated Response Time: Within 24 hours

Business Address:
Unit 113, 11/F, Peninsula Centre
70 Mody Road, Tsim Sha Tsui
Kowloon
Hong Kong